Thank you for your feedback
Thank you for taking the time to submit your complaint.
All feedback we receive is valuable and gives us the chance to know how we are doing and where improvements can be made.
Once the investigation has been concluded a letter will be sent to you setting out how we investigated your complaint as well as details of the actions taken or to be taken as a result of our findings. We hope that your complaint will be resolved at this stage, but if not we may invite you to discuss what else might be done. If you remain unhappy, we will write to advise you that we are satisfied with the way the complaint has been investigated and to provide you with details of the Parliamentary and Health Service Ombudsman to whom you will then have recourse.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. Alternatively, you can speak with the NHS England, who will listen to your concerns and help sort out problems quickly on your behalf.