Thank you for your feedback

Thank you for taking the  time  to submit your complaint.
All feedback we receive  is valuable and  gives  us the  chance to  know  how  we  are doing and where improvements can be made.

Once the investigation has been concluded a letter will be sent to you setting out how we investigated your complaint as well as details of the actions taken or to be taken as a result of our findings.  We hope that your complaint will be resolved at this stage, but if not we may invite you to discuss what else might be done.  If you remain unhappy, we will write to advise you that we are satisfied with the way the complaint has been investigated and to provide you with details of the Parliamentary and Health Service Ombudsman to whom you will then have recourse.

We hope that most problems can be sorted out easily and quickly, often at the time   they   arise and   with   the   person concerned. Alternatively, you  can  speak  with  the NHS England, who  will listen  to  your concerns and help sort out problems quickly on your behalf.