APPOINTMENTS

Many conditions can be managed without speaking to a doctor and are self-limiting, which means they will get better on their own. If you need advice for such conditions, we will always suggest speaking to your local pharmacist first who is qualified to assess and advise on a wide range of common problems.

Monday to Friday – Same Day Appointments

If you do need help from the practice, you can either complete an eConsult or call us. One of our clinicians will then call you back to help with your query. Bear in mind this may not always be a GP, it might be another member of the healthcare team such as advanced clinical practitioner, physician associate, mental health practitioner, independent prescriber, pharmacist, social prescriber or a physiotherapist. Rest assured however that all these health professionals are in direct communication with, and work under the supervision of the GP team.

We will be asking you for a brief outline of your problem so that we can signpost you to the right clinician at the right time. All of our staff are trained as an accredited Care Navigator.

We do offer same day appointments by using care navigation model. You can use eConsult or phone us on 01274 736996. We will ask you for a brief outline of how we can help you. All of our staff is trained as a Care Navigator.

Please note that during periods of high demand, we may have to limit the numbers of eConsults we can process.

Finally, many issues can be dealt with over the phone, by video call, or by sending images in for the clinician to review. This might be more convenient for many patients. However, if needed the clinician will arrange a face-to-face appointment too.

The surgery telephone lines are open throughout our normal working hours of 8:00 am – 6:30 pm Monday to Friday.

You do not need to ring us for ordering medication, sick notes, finding out blood results or ordering admin support letters. They can be done by using online services, eConsult or by navigating through this website. Forms are available in forms section.

Care Navigation – More details

In addition, many of the services your GP might refer you to accept self-referrals meaning patients can contact them for help directly. These include:

First Response – offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis. Call 0800 952 1181 and find out more at https://www.bdct.nhs.uk/services/first-response/

MyWellbeing College – Talking through life’s ups and downs. MWC is a free NHS service to help people manage everyday problems such as feeling low, having problems sleeping, feeling anxious and experiencing stress. Register online at http://bmywellbeingcollege.nhs.uk/ or call 0300 5555551

Kooth – a live online support service for 10-18 year olds in Bradford & Craven run by qualified counsellors. To register, go to: www.kooth.com

Qwell – a live online support service for adults in Bradford run by qualified counsellors. To register, go to: www.qwell.io

Minor Eye condition Service – The local Minor Eye Conditions Service (MECS) uses the skills of Optometrists in the community to see and treat patients a new or recent onset minor eye problem to get the help that they need quickly and easily closer to home. This is a free service. Find out more at http://www.bradfordloc.org.uk/mecs-for-patients/

Routine Appointments

To see a doctor or nurse please telephone us or come into the surgery to book an appointment. You can request to see a clinician of your own choice 2 – 4 weeks in advance.

Home Visits

To be eligible for home visits, you must live in the practice area and be able to produce documented evidence of this. You can register with the practice if you live outside of our area but we will not be able to provide home visits.

Please telephone 01274 736996 before 10:30 am and request a home visit only if you are housebound.  The visit will normally be between 12 noon and 2:00 pm

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are registered housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.