Clarendon Medical Centre has assembled some useful resources for patients. These are inclusive of medical information, medicine and drugs, website directory with useful links to medically relevant websites, travel health and choices for health in the NHS.







There are certain services that patients request which are not covered by the National Health Service, e.g. fitness to drive medicals and completion of private health insurance claim forms, for which we must charge. When charges are made we use the British Medical Association scale of recommended fees. The scale of fees is displayed in the waiting room.


We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the Receptionist when you arrange the appointment.


All information you give to anyone in this practice is considered confidential. Where personal data is stored electronically we comply with the Data Protection Act. In the course of everyday patient care and administration your data may be shared (in confidence) with specific NHS organisations. All employees have access to patient data in relation to their role, and are bound by rules of confidentiality.


Car parking; we do have a surgery car park but at busy times this may be full. We are able to use the community car park located next to the surgery.

Wheel Chair Access; Wheelchair access to all rooms and suitable toilet facilities. If you have any special requirements please let us know and we will do our best to make suitable arrangements.


The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available. This scheme is available on request.


Under current legislation a patient ‘self certificate’ is used for the first seven working days. The self certificate (form SC1) is available from your employer or the Post Office. After the first week, certificates may be obtained at consultation with your doctor. Some employers insist on sickness certificates lasting less than seven days. As this is not a statutory requirement, a charge will be made for issuing a certificate under seven days.


Our aim is to give you the highest possible standard of care. We sincerely hope that patients will not be given cause for complaint. Sometimes we can alleviate your concerns with an informal conversation and explanation. However, for a patient wishing to make a more formal complaint about any aspect of our service, this should be put in writing to the Practice Manager or, alternatively, the reception staff will provide a ‘complaints procedure and form’. Once completed this should be handed in to the Practice Manager.

The Practice Manager will acknowledge receipt of your complaint within 2 working days and will aim to give you a full written response within 10 days. If the investigation is likely to take longer than 10 days you will be notified of this.

Each year, we review the complaints, comments and suggestions we have received and make changes and improvement where necessary.


A zero tolerance policy towards violence, threatening and abusive behaviour is now in place throughout the National Health Service. The staff at the surgery have a right to carry out their work in an environment free from such behaviour and accordingly we take this right seriously. If you do not respect this right we may choose to inform the police and make arrangements for your removal from our medical list.


Health information at your fingertips -


Information Leaflets have currently 906 information leaflets on health and disease.  These can be viewed by clicking on

See latest update information.

We also have the following:

  • Videos – details of both internal and external online videos
  • Diagrams – a list of body part diagrams

Patient experience contributions on medical conditions can be viewed here.

Medicines & Drugs

We currently have 751 information leaflets on specific medicines and drugs.

Website Directory ~ links to health-related websites

An extensive directory of 889 pages of UK websites on health, disease and related topics. Each site listed has been selected and reviewed by one of our GP editors.

Alcohol Problems

bulletAlcoholics Anonymous


bulletAsthma and Allergy Research Association
bulletNational Asthma Campaign
bulletAction Asthma

Bone & Joint Problems

bulletArthritis Research Campaign
bulletNational Osteoporosis Society
bulletOsteoporosis Patient Information Leaflet

Cancer Information

bulletCancer Backup
bulletThe Cancer Research Campaign
bulletMarie Curie Cancer Care
bulletImperial Cancer Research Fund
bulletBreast Cancer Campaign UK

Changing Practice

bulletNHS Choices
bulletChanging Practice 
bulletQuality and Outcomes Framework

Children’s & Teen’s Health

bulletChildren’s Immunisations
bulletTeenage Health
bulletBullying Online


bulletNational Debt Line
bulletConsumer credit Counselling Service


bulletDiabetes UK
bulletDiabetes Risk Calculator

Foreign Travel Health

bulletDepartment of Health Travel Advice
bulletFit for Travel

Heart Problems

bulletThe British Heart Foundation
bulletCardiovascular Disease Risk Calculator

Mental Health and Counselling

bulletMental Health Organisation
bulletMind – The Mental Health Charity
bulletRoyal College of Psychiatrists


bulletBritish Nutrition Foundation
bulletEat Well

Patient Information

bulletPatient UK
bulletCitizens Advice Bureau
bulletPatient Information Leaflets (Self Help resource)
bulletGP Notebook
bulletGP Contract
bulletTest Your Broadband Speed
bulletBBC Health
bulletSurgery Door
bulletLab Tests Online UK
bulletNICE Guidelines
bulletClinical Knowledge Summaries

Sexual Health and Family Planning

bulletMarie Stopes International
bulletThe Family Planning Association
bulletBrook Advisory Service


bulletGood Sleep Guide

Stop Smoking

bulletGiving Up Smoking

Travel Health

bulletFit for Travel
bulletDepartment of Health/health advice for travellers



Choices When Referred to a Specialist

When you have decided with your GP that you are to be referred to see a specialist, you can usually choose which hospital you would like to go to. The following are resources that may help you to understand about choice in the NHS, and may help you to to make your choice.